At ³Ô¹Ï¹ÙÍø, we take complaints seriously and strive to resolve them promptly and fairly. The following process outlines how applicant complaints are handled.
³Ô¹Ï¹ÙÍø cannot be held responsible for the actions of the institutions we represent. This includes matters such as:
Action Required:
Any such complaints must be put to the institution directly. If you are unsatisfied with the outcome, you must use their proper appeal channels. Further information can be found at .
If your complaint concerns ³Ô¹Ï¹ÙÍø directly, please follow these steps:
Discuss the issue with the manager in charge of your specific office, region, or country.
Note: If your concern involves fraud or financial matters, skip directly to Step Two.
If the issue is not resolved by a senior in-country member, email your complaint to the Chief Commercial Officer. Your email must include your full name, email, phone number, the staff members involved, and a summary of the complaint.
³Ô¹Ï¹ÙÍø will review the complaint and may request further information. We aim to respond within ten business days.
A thorough investigation will be conducted, including reviewing records and consulting relevant staff or partners.
You will be provided with findings and a resolution, which may include details on actions taken or process improvements.
If unsatisfied, you may request a review by the Chief Executive Officer ([email protected]). This must be lodged via email within five working days of the initial response.
After the response and any required actions are completed, the complaint will be closed.
Appeals (CEO):
[email protected]General Feedback/Assistance (CCO):
[email protected]140+
Partnered Universities
750+
Global Counsellors